FAQs
How can I contact you?
You can reach us by email at bindedofficial@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.
Where are your products shipped from?
Our products are sourced from various suppliers and manufacturers, primarily located in regions known for their quality retro products. This allows us to offer a diverse range of innovative retro items to our customers.
Can I get a refund?
Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please ensure that the item is in its original condition.
What is your return policy?
We accept returns within 30 days of receipt. Items must be in their original packaging and condition. Certain exceptions apply, such as perishable goods and personalized items. For more details, please refer to our return policy.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to reflect the refund.
Do you offer exchanges?
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately at bindedofficial@gmail.com. We will evaluate the issue and work to resolve it promptly.
Are there any non-returnable items?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.
What if I am located in the European Union?
If you are shipping to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original condition and packaging, and you will need proof of purchase.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through the carrier's website.